Your account

You sign in to the Prismlet app and the browser extension with the same email and password. Your own settings live in the avatar menu, at the bottom of the sidebar.

Sign in

Open the app, enter your Work email and Password, and click Sign in. A wrong email or password answers Invalid email or password.

Accounts are created by invitation. If you have no password yet, ask an admin in your account for an invite link. See Users and roles.

Forgot password

1. On the sign-in page, click Forgot password?.
2. Enter your Work email and click Email me a link.
3. Open the email and follow the link.

The link works once, for 15 minutes. The page then says Check your email. It says the same whether or not the address has an account.

You can ask for one link a minute. Resend the link becomes available after the wait shown next to it. An address that asks for too many links in a minute is told to wait a minute. If no email arrives, check spam, or ask an admin to reset your password.

Set your password from a link

Invite links, reset links and Forgot password links all open the same Set your password. page. Enter a password of at least 8 characters twice and click Set password.

• Each link works once. A used or expired link shows This link has expired or was already used. Ask for a new one.
• Setting a password ends every other session you had and signs you in to the app in this browser.
• Use the same email and password to sign in to the extension.

Invite and reset links from an admin last 24 hours. Forgot password links last 15 minutes.

The avatar menu

Click your name at the bottom of the sidebar to open the menu. It shows your name and email, then these items.

Theme

The app follows your system's light or dark setting until you choose. Switch to dark mode or Switch to light mode changes it, and this browser remembers your choice. Once you have chosen, Use system theme goes back to following the system.

Text size

Text size has three buttons: Compact, Default and Large. The change applies at once across the app. This browser remembers it, so another browser or computer starts at Default.

Change password

Change password asks for your Current password, then a New password of at least 8 characters, typed twice in Repeat password. Click Set password.

You stay signed in in this browser. Every other session you have ends, in the app and the extension, so sign in there again with the new password.

Sessions

Sessions lists every browser signed in to your account:

• App for each browser signed in to the Prismlet app.
• Chrome extension for each sign-in to the extension. An extension session lasts 30 days.

Each line shows when it signed in and the day it expires. Click End to sign one out. It is signed out on its next request. Use this when you left yourself signed in on a shared computer.

An admin can also see and end your sessions from the Users page.

Log out or sign out everywhere

Item	What it ends
Log out	This session only. Other browsers and the extension stay signed in.
Sign out everywhere	Every session you have, in every browser and in the extension, this one included.

After either one, the app returns to the sign-in page.

Too many password attempts

Prismlet limits wrong guesses. Within 15 minutes it allows:

• ten wrong passwords for one email, and
• fifty wrong passwords from one network address, across every account.

Past either limit, sign-in answers Too many attempts. Try again in 15 minutes. Wait until the window ends, then try again. The same limits count the current password you type in Change password.

When many people sign in at the same moment, a sign-in can also answer Too many sign-ins at once. Try again shortly. Try again after a few seconds.