Home
Home is the first page an admin sees after signing in. It shows the last 7 days across all the account's prisms, so you can see what needs you without opening each one. Operators don't have Home. They start on Prisms.
The page title is the account's name. The line under it sums up the week, such as "Last 7 days across 4 live prisms: 1,240 texts, 18 flagged, 3 failed."
Needs attention
Section titled “Needs attention”Needs attention lists up to six things to look at, most pressing first. Each item says what happened, adds a line of detail, and has a button that opens the right place.
These come first:
| Item | When it shows | Button |
|---|---|---|
| No texts reached a prism for N days | A prism that had texts in the 4 weeks before has had none for 2 days or more. Check the system that sends them. | Open |
| N failed results on a prism wait for a retry | Results got no answers and have not been retried. Retry them once the cause is fixed. | Review |
| A prism flagged N% of its texts this week | The flagged share rose from the week before by more than chance explains. | Review |
Then these:
| Item | When it shows | Button |
|---|---|---|
| A prism was unsure on N% of its texts this week | The Unsure share rose from the week before by more than chance explains. The texts may have changed. | Open |
| Choose what a prism should flag | The prism had texts this week but no answers are flagged. | Choose |
| Finish testing a prism | The newest run of a test set stopped before every case had an answer. | Resume |
| Version N of a prism is saved, not live | A newer version is saved but not published. Callers still get the published one. | Test or Compare |
| Add your first prism | The account has no prisms yet. | Open library |
Review on failed results opens the prism's Rows filtered to failed results. On a flagged rise, it opens the week's flagged rows. Compare shows when the saved version already has a finished test run, and opens Test to compare it with the live version before you publish. Test shows when it has none.
When nothing needs you, the box says so: no failure waits for a retry, no prism went quiet, and no flagged or Unsure rate rose beyond noise.
A rate counts as risen only when both weeks have at least 15 answered texts and the change is bigger than chance explains. A small prism with a few odd texts does not raise an alarm.
Prisms this week
Section titled “Prisms this week”Prisms this week has one row per prism that had texts in the last 4 weeks, busiest first.
| Column | Shows |
|---|---|
| Prism | The name, which opens its Results, and the live version with when it was published. A saved version waiting to be published is named too. |
| Texts | Texts in the last 7 days, with the change from the week before as a percentage. |
| 4 weeks | A sparkline of texts per day over 4 weeks. |
| From | Where the texts came from: API, Browser extension, File or App, each with its count. |
| Flagged | Flagged texts and their share of answered texts, which opens the week's flagged rows. Choose when the prism has no flags yet. |
| Unsure | Texts with an Unsure answer, and their share. |
| Failed | Failed texts. N waiting in red when some still wait for a retry, which opens them. |
| Last text | How long ago the last text arrived. |
An arrow beside Flagged or Unsure means the share rose or fell from the week before by more than chance explains. No arrow means it stayed within noise, or there were too few texts to say.
Results explains what counts as Unsure, and Flags what counts as flagged.
Quiet prisms
Section titled “Quiet prisms”Under the table, a line names the prisms with no texts in 4 weeks, each linked to its Results. A prism that had texts and then none for 2 days stays in the table, and Needs attention raises it.
Jump to
Section titled “Jump to”Jump to moves anywhere in the app from the keyboard. Press Ctrl K (Cmd K on a Mac), or click Jump to... in the sidebar. It works on every page, for admins and operators.
- Before you type, it lists Recent prisms and results you opened, and Actions: for the prism you are on, Run a file and Publish a saved version, plus New prism, Add user and API keys.
- As you type, it lists matching Actions, Pages, Prisms and Results. Add a tab's name to a prism's name, such as "routing test", to go straight to that tab.
- It finds results by reference, result id or text. A search in result text needs at least three characters and reads the last 30 days. Reference and text are searched in the account's newest 20,000 results; a result id finds any result.
Use the arrow keys to move, Enter to open and Esc to close. An operator sees only the prisms they can run, with their Results and Try tabs and Run a file.