Install and sign in

The Prismlet extension runs your team's checks on the text you work on in a web page, such as a reply in a helpdesk or an email draft. It shows the answers in Chrome's side panel, beside the page. You need a Prismlet account, which your admin creates for you, and Chrome 116 or newer.

Install the extension

1. Open Prismlet in the Chrome Web Store and choose Add to Chrome.
2. Open Chrome's extensions menu, the puzzle piece at the right of the address bar, and pin Prismlet. Its icon then stays in the toolbar, where you need it.

Prismlet gets no access to your sites when you install it. It reads a page only when you open it there, as Open the panel on your work page describes.

Set your password

Your admin adds you under Users in the Prismlet app and sends you an invite link. Open it and set a password of at least 8 characters on the Set your password page. You use the same email and password for the Prismlet app and the extension.

The invite link works once, and only within 24 hours. If it has expired, or says This link is incomplete, ask your admin for a new one.

Sign in

1. Click the Prismlet icon in the toolbar. The side panel opens on Sign in to Prismlet.
2. Enter the email and password of your Prismlet account and choose Sign in.

The panel then says Signed in. Open your work page and click the Prismlet icon.

Invalid email or password means the email is unknown, the password is wrong, you have no password yet, or your account is disabled. Prismlet does not say which, so check the email first, then ask your admin. After 10 failed attempts for one email within 15 minutes, sign-in is refused with Too many attempts. Try again in 15 minutes.

A browser holds one sign-in at a time. To sign in as someone else, sign out first.

Forgot password

Choose Forgot password? under the sign-in form. It opens the Prismlet app's sign-in page, where Email me a link sends you a link that sets a new password. Setting it signs you out everywhere else, including the extension, so sign in to the panel again with the new password.

Open the panel on your work page

Open the page you work on, such as a ticket in your helpdesk, and click the Prismlet icon in the toolbar while that page is the active tab. Clicking the icon lets Prismlet read that tab, and the panel opens beside it.

Chrome also lets you switch between side panels from its own side panel menu. A panel opened that way shows Prismlet but gives it no access to the page, so a check fails with Page capture did not respond. Click the Prismlet icon on this page and retry. Click the Prismlet icon on the page and press Check again.

The top of the panel names the site and the screen it matched, such as a ticket screen of your helpdesk. Open a page one of your reviews covers means none of the pages your admin set up matches this one. You can still check text from it: select it and choose Check selection with Prismlet, as Check selected or pasted text describes.

Which sites, screens and checks you get is up to your admin. If something you expect is missing, ask them, then choose Refresh reviews in the panel menu (...). Checking your text covers the rest of the panel.

Try it on the demo helpdesk

Prismlet keeps a made-up support desk at prismlet.com/demo/helpdesk. It works like a real helpdesk ticket, with a conversation and a draft reply, and nothing you do there reaches a customer.

To check text there, your account needs a review on the Prismlet demo helpdesk site. Ask your admin to add one, as Sites and screens describes. Then open the demo page, click the Prismlet icon and press Check.

Sign out

Open the panel menu (...) and choose Disconnect this browser. Prismlet signs this browser out, clears whatever it captured or checked here, and turns the Check button off on every site, giving their access back.

If Prismlet cannot reach its server at that moment, the panel says Disconnected locally. Ask your administrator to revoke the device when the server is available. The browser is signed out, but the sign-in stays listed in the app until someone ends it. You can end it yourself under Sessions in the app's account menu, or ask your admin to.

How long a sign-in lasts

A sign-in lasts 30 days. It ends earlier when:

• you or an admin ends it under Sessions in the app
• you choose Sign out everywhere in the app
• you set a new password through an invite or Forgot password? link
• an admin disables your account

When a sign-in ends, the panel returns to Sign in to Prismlet with Signed out. Nothing on this page was sent. and your email filled in. What the panel had captured or checked is cleared, and the Check button goes away on every site. Enter your password to sign in again. See Your account for sessions and passwords in the app.