Checking your text

The Prismlet side panel runs the checks your admin set up for the page you are on and lists their answers. Each check is a prism: a set of questions about your text, such as whether a reply answers the customer's latest request. Install and sign in covers opening the panel.

The top bar

The top bar names the site and screen the panel matched, such as Prismlet demo helpdesk › Ticket. When a page shows more than one screen, such as an open email with a reply below it, the name becomes a list to pick the screen from.

Beside the name, the panel says where you are:

Checking 2 of 5 while checks run. A bar along the top shows the progress.
Checked 14:05 when the last check ran.
Edited since 14:05 when the text changed after that check.
Checked another composer when you have since chosen a different composer.

The ... button opens the panel menu, with your name, Show the Check button on this site, Inputs and pasted text, Refresh reviews and Disconnect this browser.

Run a check

Write your reply, then press Check. Prismlet finds the reply box on the page, which the panel calls the composer, reads the parts of the page your admin chose, such as the conversation and your draft, and runs every check that applies to this screen.

Several composers

Some pages hold more than one composer, such as two open replies. The panel then says 2 composers, choose one and shows Choose. Pick the composer from the list that opens, then press Check.

No composer

When Prismlet finds no composer, the panel says No composer found on this page and shows Paste text. Paste or select the text yourself, as Check selected or pasted text describes.

Read the answers

Answers form one list, most serious first. Each row shows the question, the answer, and under it the prism that asked. When more than one review applies to the page, the row names the review too.

Holds the send: answers your team treats as a stop. Fix the text before you send it. With the send guard on, Send stays held.
Confirm before sending: answers to look at before you send. With the send guard on, Prismlet asks you to confirm.
Info: answers worth knowing that need no action.
Unsure: answers the model was not sure enough about. See Unsure answers.
Show 4 fine: the rest, folded. Choose it to see them and Hide 4 fine to fold them again.

Rows under Holds the send and Confirm before sending are tinted. When every answer is fine, the list is one line, such as All clear · 7 answers.

Your admin decides which answers hold the send, which ask you to confirm and which are only information, in the review. You cannot change that from the panel.

Open a row

Choose a row to open it. It shows the full question and how likely each answer was:

For a Yes / No question, a line with a marker at the chance of Yes, and the cutoffs, such as 45% yes. Yes from 70%, No below 30%.
For other questions, the top answers with a bar and a percentage each.

Open result opens the saved result in the Prismlet app. Choose the row again, or press Esc, to close it.

Unsure answers

Every answer comes with how likely the model thinks it is. Unsure means that likelihood was too low to rely on. Prismlet shows its best guess anyway, with the number beside it, so you can judge it yourself.

A Yes / No answer is Unsure when the chance of Yes falls between the No cutoff and the Yes cutoff your team set for that question.
Any other answer is Unsure when its top choice is less likely than the prism's Unsure threshold, 60% unless your team changed it. The row also shows the runner-up, such as or Billing 31%.

An Unsure answer to a question that can hold the send or ask for a confirm is listed under Confirm before sending, not under Unsure. Read the text again yourself before you send. The Lens explains cutoffs.

Not checked

A prism that could not run is listed under Not checked with the reason:

Couldn't finish: the model did not answer
Couldn't reach Prismlet
Couldn't find an input on the page
The page changed. Check again.
Prismlet turned this check down, or the reason Prismlet gave

Hover the row for details. Choose Retry to run that prism again. Prismlet keeps the answers that did arrive and does not run them twice. When the model or the connection failed, nothing is wrong with your draft or your access.

When you edit the text

Prismlet watches the text it checked. When you edit it, the answers dim, the first heading says earlier draft, and the top bar says Edited since with the time. Checks that had not started yet stop. Press Check again to read the text afresh and run every check on it. The old answers stay dimmed until each new one arrives.

If you chose a different composer after checking, the heading says other composer instead.

Check selected or pasted text

When Prismlet does not find the text you want, or you want to check different text:

Select the text on the page, right-click it and choose Check selection with Prismlet. The panel opens with the text in the Inputs section. You can also paste text there yourself.
Each input of the screen, such as Draft reply or Conversation, is listed with its state. Choose Use text on the one the text belongs to. The panel says, for example, Draft reply uses your text. Press Check when ready.
Press Check.

The states are Captured, Trimmed (a long conversation cut to its most recent messages), Your text, Not found and Not captured. If some prisms still miss an input, the panel says how many. You can fill them or run the others.

Your text replaces that one input until Prismlet reads the page again, from Capture inputs in the Inputs section or from Check after the page changed. Open the section any time from Inputs and pasted text in the panel menu.

What is sent and when

Nothing leaves your browser until you press Check, click the on-page Check button, or press Send on a page with the send guard on. Opening the panel, capturing, selecting and pasting send nothing.

A check sends only the inputs the screen's prisms read, from the composer you checked. Prismlet saves each result for your team, and admins see it under Results in the app.

What survives a panel reload

Closing and reopening the panel, or switching tabs and back, keeps what you captured and the answers for that tab. They are cleared when the page navigates, when you sign out or your sign-in ends, and when you restart Chrome.

If your admin changes a review while you work, choose Refresh reviews in the panel menu and check again.